1.About these Terms
These Terms of Service (the "Terms") form a contract between Outturn ("Outturn", "we", "us") and the business that creates a workspace, buys a subscription or is invited to use the Outturn platform (the "Customer", "you").
Outturn is offered to businesses only. By accepting these Terms on behalf of an organisation you confirm that you are authorised to bind it. The platform is not offered to consumers.
If you have signed a separate written agreement with us (for example a pilot agreement or an order form), that agreement takes precedence over these Terms where they differ.
2.Definitions
- "Service" means the Outturn platform at outturn.eu, its connectors, checks, assistant, add-ins and related support.
- "Workspace" means the separate, isolated area of the Service created for one Customer.
- "Authorised User" means a person the Customer invites to its Workspace.
- "Customer Data" means all data the Customer or its Authorised Users upload, connect or create in the Service.
- "Subscription" means a paid self-serve plan bought online; "Pilot" and "Contract" mean an engagement under a separate written agreement.
- "Trial" means a free, time-limited self-serve Workspace created without payment details, as described in section "Free trial".
3.Workspace and accounts
Each Workspace is administered by the Customer. Authorised Users join only by invitation from the Customer's administrator.
You are responsible for keeping sign-in credentials confidential, for the actions of your Authorised Users and for removing access of people who leave your organisation. Every user can enable two-factor authentication, and we strongly recommend it for managers, executives and IT administrators; sensitive actions such as deleting a Workspace require it.
Tell us without delay at [email protected] if you suspect unauthorised access to your Workspace.
4.Ordering, prices and payment
Self-serve Subscriptions are sold through Lemon Squeezy, which acts as our reseller and merchant of record. You buy the Subscription from Lemon Squeezy under its own Buyer Terms; Lemon Squeezy takes the payment, issues the receipt or invoice, charges any VAT or sales tax and decides on refunds under its policy. The right to use the Service itself is granted by us under these Terms.
Pilots and Contracts are agreed in writing and invoiced directly by us. Their price, scope and payment terms are set in that agreement.
The current Subscription prices are published on our pricing page. The price, billing period and taxes are shown again at checkout before you pay; prices exclude VAT, which is added where applicable. A Subscription is billed monthly and renews automatically until it is cancelled.
If a Subscription payment fails, the Workspace stays fully usable for 7 days. After that it becomes read-only, and if the payment is still outstanding 30 days later the Workspace and its data are deleted.
5.Free trial
A business can try the Service free of charge for 14 days without giving payment details. The Workspace is created immediately. One trial is available per company; we may decline or end trials used to get around this rule.
No charge is made for the trial, and it does not turn into a paid Subscription by itself. To continue, buy a Subscription; the Workspace and its data are kept.
If the trial ends without a Subscription, the Workspace becomes read-only. If no Subscription is bought within the following 30 days, the Workspace and its data are deleted permanently. You can export your data during this period.
These Terms apply to the trial in full, except the provisions on fees.
6.The Service
Outturn is a control layer that works on top of your existing systems. It reads data you connect (file exports, shared folders, SFTP, APIs, department mailboxes), matches records across systems, runs deterministic checks, and shows each finding with the source records behind it. It does not replace your terminal operating system, ERP, accounting or customs systems.
Findings are indications for your staff to review. Outturn does not give legal, tax, customs or accounting advice and does not file declarations with authorities on your behalf. Decisions and any communication with third parties remain yours.
Figures in the Service come from your data and from the published check rules, each with its provenance. They are only as accurate as the source data you connect.
We may improve and change the Service. We will not remove a material function of a paid Subscription during its current billing period without notice and, where the change materially reduces the Service, a right to cancel.
7.Assistant and AI features
The built-in assistant and any AI features are described in our AI Transparency Notice. AI never sets an authoritative figure: numbers come from your data and the check rules with provenance. Any action that changes data or leaves the platform requires approval by a named person.
Which assistant you have depends on your plan. On the Starter and Growth plans and during the free trial, the assistant can use an external AI model (Claude, provided by Anthropic) once Outturn has switched it on, within monthly usage limits; otherwise, and whenever a limit is reached, it answers in knowledge-base mode and says so in the interface. AI model answers are not charged separately.
Support access. A Workspace administrator may turn on time-limited support access (7 days by default, at most 30). While it is on, Outturn support may prepare changes to your Workspace configuration only: connector drafts, invitations, sites, shift pattern, department names and connector tests. A named Outturn person approves each change, and each change is listed in your staff & support access log. Support access never covers your ledger data, documents, findings or passwords; credentials are always entered by your own staff. You can turn it off at any time.
8.Customer Data
You own Customer Data. You grant us the right to host, copy, process and display Customer Data only as needed to provide, secure and support the Service for you.
We process personal data within Customer Data as your processor under the Data Processing Agreement, which forms part of these Terms.
We do not sell Customer Data and do not use it to train AI models.
You can export your Workspace data at any time from the settings (a ZIP archive with a manifest and SHA-256 checksums). We do not charge for exporting your data or for switching to another provider.
9.Acceptable use
You must not, and must not allow others to:
- use the Service in breach of law, including sanctions, data protection and export-control law;
- upload data you have no right to process, or malware;
- attempt to access another customer's Workspace, probe or bypass security or rate limits, or disrupt the Service;
- reverse-engineer the Service except where the law expressly allows it;
- resell or provide the Service to third parties unless agreed in writing.
10.Your responsibilities
- ensuring you have a lawful basis to process the personal data you upload or connect, and informing your staff, drivers and counterparties as data protection law requires;
- the accuracy and completeness of the source data you connect;
- credentials and permissions for your own systems that you connect to the Service, which should be read-only wherever possible;
- reviewing findings before acting on them.
11.Availability and support
We aim to keep the Service available at all times but do not guarantee uninterrupted operation unless a service level is agreed in writing. Current availability is shown on the public status page.
Support is provided through the in-app support form and by e-mail at [email protected].
We may carry out planned maintenance; where possible we announce it in advance in the Service.
12.Intellectual property
We and our licensors own the Service, its software, check rules and documentation. During your Subscription or agreement we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes.
If you send us suggestions, we may use them without obligation to you.
13.Confidentiality
Each party keeps the other party's non-public information confidential, uses it only to perform this contract and discloses it only to people who need to know it and are bound by equivalent obligations, or where the law requires.
14.Warranties and disclaimers
We will provide the Service with reasonable skill and care. Apart from this, and to the extent the law allows, the Service is provided "as is" and we give no other warranties, express or implied, including fitness for a particular purpose.
15.Limitation of liability
Neither party is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill.
Each party's total liability arising out of or in connection with this contract in any 12-month period is limited to the fees paid or payable by the Customer for the Service in that period.
Nothing in these Terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.
16.Term, cancellation and termination
A Subscription runs from purchase until it is cancelled. You can cancel at any time; the cancellation takes effect at the end of the paid period. Pilots and Contracts run for the term in their agreement.
Either party may terminate immediately by written notice if the other party materially breaches these Terms and does not remedy the breach within 14 days of notice.
You can also ask for your Workspace to be deleted from the settings. After the request is confirmed there is a 7-day cooling-off period, after which the Workspace and its data are deleted permanently. Export your data first if you need it.
Sections on Customer Data, confidentiality, limitation of liability and governing law survive termination.
17.Suspension
We may suspend access to protect the Service, other customers or third parties from a security threat or from use in breach of these Terms. We limit any suspension to what is necessary and tell you the reason unless the law prevents it.
18.Changes to these Terms
Each version of these Terms has a version id and an effective date shown at the top. We notify Workspace administrators of material changes at least 30 days in advance; if you do not agree, you may cancel before the change takes effect. New sign-ups accept the current version.
19.Governing law and courts
These Terms and any dispute arising from them are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction. Mandatory provisions of European Union law apply in any case.
20.General
- These Terms, the Data Processing Agreement and any written agreement with us form the entire agreement on their subject.
- Neither party is liable for delay caused by events beyond its reasonable control.
- We may assign this contract to a successor of our business; you may assign it with our written consent.
- If a provision is found invalid, the rest remains in force.
- Notices to us go to [email protected]; notices to you go to the e-mail of your Workspace administrator.
- The English text is the binding version. Lithuanian and Russian versions are provided for convenience.